zTrip MKE

Lead Strategy. Drive Performance. Accelerate Growth.

At zTrip, we are committed to delivering safe, reliable, and innovative transportation solutions that keep communities moving. As one of the nation's leading transportation providers, we are seeking a dynamic and results-oriented VP of Operations to provide executive leadership across our transportation network and operational teams.

This critical leadership role is responsible for developing and executing operational strategies, driving performance, enhancing customer experiences, and supporting sustainable growth. The VP of Operations will work closely with executive leadership to optimize operations, strengthen organizational performance, and ensure the successful execution of company objectives.

If you are a proven operational leader with a passion for team development, process improvement, and achieving measurable business results, this is an exceptional opportunity to make a lasting impact.

Benefits & Perks

• Executive-Level Compensation Package
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Leadership Development Opportunities
• Long-Term Career Growth Potential
• Collaborative Executive Leadership Team
• Opportunity to Influence Organizational Strategy and Growth

Position Overview

As the VP of Operations, you will oversee the strategic direction and day-to-day performance of transportation operations. You will be responsible for developing scalable processes, leading cross-functional teams, improving operational efficiency, managing financial performance, and ensuring exceptional service delivery.

This executive role requires a strong balance of strategic thinking and operational execution, with a focus on growth, profitability, safety, customer satisfaction, and organizational excellence.

Key Responsibilities of a VP of Operations:

Strategic Leadership

• Develop and execute operational strategies that support company objectives and long-term growth.
• Establish performance goals and key operational benchmarks across departments.
• Align operational initiatives with company priorities and business plans.
• Drive innovation, process improvements, and organizational effectiveness.
• Lead change management initiatives that support scalability and operational excellence.

Operational Management

• Provide executive oversight of daily transportation and service operations.
• Ensure operational consistency, efficiency, and high-quality service delivery.
• Identify opportunities to improve workflows, productivity, and resource utilization.
• Implement best practices that drive operational performance and long-term success.
• Monitor operational performance through reporting, analytics, and key performance indicators.

Leadership & Team Development

• Lead, mentor, and develop operational leadership teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support leadership development and succession planning efforts.
• Partner with department leaders to improve employee engagement and retention.
• Build high-performing teams focused on achieving organizational goals.

Financial Management

• Oversee operational budgets and financial performance.
• Support forecasting, planning, and resource allocation initiatives.
• Analyze business performance and identify opportunities to increase profitability.
• Implement cost-control measures while maintaining service excellence.
• Ensure operational decisions align with financial objectives.

Fleet & Asset Oversight

• Monitor fleet utilization, operational readiness, and asset performance.
• Collaborate with maintenance and operations teams to maximize efficiency and reliability.
• Support planning efforts related to fleet growth and expansion.
• Evaluate operational resources and recommend improvements when necessary.
• Drive initiatives that improve productivity and reduce operational downtime.

Safety, Compliance & Risk Management

• Champion a company-wide commitment to safety and compliance.
• Ensure adherence to company policies, operational procedures, and industry regulations.
• Oversee safety programs, risk management initiatives, and compliance efforts.
• Monitor operational incidents and implement corrective action plans.
• Maintain readiness for audits, inspections, and regulatory reviews.

Customer Experience & Business Growth

• Support operational strategies that enhance customer satisfaction and service quality.
• Strengthen relationships with key customers, business partners, and stakeholders.
• Collaborate with leadership on market expansion and growth opportunities.
• Support business development initiatives through operational planning and execution.
• Represent the organization with professionalism and integrity.

Performance Analysis & Continuous Improvement

• Review operational metrics and identify trends affecting performance.
• Develop action plans to improve productivity, efficiency, and service outcomes.
• Utilize data-driven decision-making to support continuous improvement.
• Present operational results, recommendations, and strategic updates to executive leadership.
• Ensure departments remain focused on achieving key business objectives.

Qualifications of a VP of Operations:

Required Experience

• 7+ years of senior leadership experience in operations, transportation, logistics, fleet management, or a related industry.
• Proven success leading large-scale operations and cross-functional teams.
• Strong background in strategic planning, operational improvement, and organizational leadership.
• Experience managing budgets, financial performance, and business growth initiatives.
• Demonstrated ability to lead change and drive measurable results.
• Excellent communication, leadership, and decision-making skills.

Preferred Experience

• Executive leadership experience in transportation, mobility, logistics, service operations, or fleet-based organizations.
• Experience managing multi-site or geographically dispersed operations.
• Knowledge of regulatory compliance, safety management, and operational best practices.
• Bachelor's degree in Business, Operations Management, Logistics, Transportation, or a related field.
• MBA or advanced degree preferred.

What Success Looks Like or a VP of Operations:

As the VP of Operations, you will:

• Drive sustainable growth and operational excellence.
• Improve service quality and customer satisfaction.
• Build and develop high-performing leadership teams.
• Strengthen operational efficiency and financial performance.
• Create scalable systems that support company growth.
• Foster a culture of accountability, safety, and continuous improvement.
• Lead successful execution of strategic initiatives.
• Deliver measurable business results across the organization.

Why Join zTrip?

At zTrip, you'll have the opportunity to shape the future of a rapidly growing transportation organization. As a key member of the executive leadership team, your vision and leadership will help drive operational success, business growth, and service excellence.

This role offers the opportunity to influence strategy, develop exceptional teams, optimize operations, and make a meaningful impact on the continued success of one of the transportation industry's leading organizations.

Apply Today

Join zTrip as VP of Operations and help lead the next phase of growth and innovation. If you are an experienced operational executive with a passion for leadership, strategic execution, and organizational excellence, we encourage you to apply today.