Transportation VP of Operations

Lead the Network. Drive Growth. Shape the Future of Transportation.

zTrip is transforming the way communities move. As the nation's largest taxi and private transportation provider, we operate at scale, serving millions of riders through innovative mobility solutions, dedicated transportation professionals, and a commitment to exceptional service.

We are seeking an experienced and visionary Transportation VP of Operations to oversee and elevate operational performance across multiple markets. This executive leader will be responsible for driving growth, optimizing efficiency, strengthening service delivery, and ensuring operational excellence throughout our transportation network.

This role requires a decisive leader who thrives in fast-paced environments, understands large-scale transportation operations, and has a proven track record of building high-performing teams while delivering measurable business results.

Executive Benefits

• Competitive Executive Compensation Package
• Performance-Based Incentive Opportunities
• Medical, Dental, Vision & Life Insurance
• 401(k) with Company Match
• Generous Paid Time Off & Paid Holidays
• Executive Leadership Development Opportunities
• Significant Organizational Influence
• Advancement and Expansion Opportunities
• Ability to Shape National Transportation Strategy
• Opportunity to Lead a Rapidly Growing Industry Leader

Position Summary

The Transportation VP of Operations serves as a key member of the executive leadership team and is responsible for the strategic direction, performance, and growth of transportation operations throughout the organization.

This leader will oversee regional operations teams, establish operational standards, drive financial performance, improve customer experience, and develop scalable systems that support continued expansion. The successful candidate will combine strategic vision with operational discipline, ensuring that growth, profitability, safety, and service quality remain aligned.

Key Responsibilities of a Transportation VP of Operations:

Strategic Leadership & Business Growth

• Develop and execute long-term operational strategies that support organizational growth objectives
• Partner with executive leadership to establish company-wide priorities and performance goals
• Lead operational expansion initiatives in existing and emerging markets
• Evaluate market opportunities and develop scalable business models for growth
• Champion continuous improvement initiatives across all operating divisions

Transportation Operations Management

• Direct day-to-day operational performance across multiple locations and service territories
• Ensure consistency in service standards and operational execution company-wide
• Establish performance benchmarks and accountability structures for operational leaders
• Implement systems and processes that improve efficiency, productivity, and scalability
• Monitor operational trends and proactively address challenges impacting performance

Financial Performance & Operational Efficiency

• Oversee operational budgeting, forecasting, and resource allocation
• Drive profitability through strategic planning and process optimization
• Monitor key performance indicators including revenue growth, operating expenses, productivity, and utilization
• Identify opportunities to reduce costs while maintaining exceptional service standards
• Partner with finance teams to develop sustainable growth strategies and performance plans

Leadership Development & Talent Management

• Build, mentor, and develop high-performing regional and local leadership teams
• Establish succession planning initiatives and leadership development programs
• Create a culture of accountability, transparency, and operational excellence
• Support workforce planning, talent acquisition, and retention strategies
• Foster employee engagement and leadership growth throughout the organization

Customer Experience & Service Delivery

• Lead initiatives focused on enhancing passenger satisfaction and operational reliability
• Develop and maintain service quality standards across all markets
• Monitor customer feedback and implement improvements that strengthen the rider experience
• Collaborate with operations teams to ensure safe, consistent, and professional service delivery
• Support business development efforts through operational excellence and service innovation

Fleet Performance, Safety & Compliance

• Oversee fleet utilization, operational readiness, and performance optimization
• Ensure compliance with all local, state, and federal transportation regulations
• Drive company-wide safety initiatives and risk-reduction strategies
• Maintain operational standards that prioritize passenger safety and regulatory compliance
• Partner with fleet, compliance, and safety leaders to strengthen accountability and performance

Innovation & Operational Transformation

• Identify and implement technologies that improve operational visibility and efficiency
• Leverage analytics and performance data to support executive decision-making
• Lead large-scale operational improvement and transformation initiatives
• Evaluate industry trends and emerging mobility solutions
• Recommend innovative strategies that strengthen competitive positioning and market leadership

Qualifications of a Transportation VP of Operations:

Required Experience

• 10+ years of progressive leadership experience within transportation, logistics, mobility, service operations, or related industries
• 5+ years in a senior executive or multi-market operational leadership position
• Proven success leading geographically dispersed teams and complex operational environments
• Strong experience managing operational budgets, forecasting, and financial performance
• Demonstrated ability to drive organizational growth and operational transformation
• Track record of improving service delivery, profitability, and workforce performance
• Exceptional leadership, communication, and strategic planning abilities

Preferred Qualifications

• Bachelor's Degree in Business Administration, Transportation Management, Operations Management, Logistics, or a related discipline
• MBA or advanced business degree highly preferred
• Experience leading multi-state or national transportation networks
• Background in passenger transportation, fleet operations, logistics, mobility services, or service-based organizations
• Strong understanding of regulatory compliance, workforce management, and operational analytics

Executive Competencies

• Transportation Operations Leadership
• Strategic Planning & Execution
• Multi-Market Operations Management
• Financial Performance Leadership
• Organizational Development
• Business Expansion Strategy
• Operational Excellence
• Change Management
• Team Development & Coaching
• Customer Experience Leadership
• Safety & Risk Management
• Data-Driven Decision Making

What Success Looks Like as a Transportation VP of Operations:

As the Transportation VP of Operations, you will:

• Improve operational consistency and execution across all markets
• Increase profitability through strategic leadership and process improvements
• Build high-performing teams that achieve measurable business results
• Enhance service quality, operational efficiency, and customer satisfaction
• Strengthen fleet performance, safety standards, and regulatory compliance
• Successfully support geographic growth and operational expansion
• Implement scalable systems that position the organization for long-term success
• Drive meaningful improvements in revenue, workforce productivity, and operational effectiveness

Why zTrip?

At zTrip, we are redefining transportation through innovation, technology, and operational excellence. Our leadership team plays a critical role in shaping the future of mobility while delivering dependable transportation solutions to communities nationwide.

As Transportation VP of Operations, you will have the opportunity to influence company strategy, lead transformational initiatives, and make a lasting impact on one of the most recognized transportation organizations in the country.

This is more than an executive role. It is an opportunity to lead growth, inspire teams, and help define the future of transportation.

Apply Today

If you are a dynamic operations executive with a passion for transportation, organizational growth, and leadership excellence, we invite you to apply.

Join zTrip as our next Transportation VP of Operations and help drive the performance, innovation, and expansion that will shape the future of mobility.